The Ordering Process –
Step 1: Make contact with our team
Buying a memorial is a very personal process, and every one of our customers is unique. You may have an idea of what you want to look at or, like most people, have no idea of what is involved in purchasing a memorial. Either way, the process is as straightforward as you need it to be. There is a great deal of choice available, and Cemetery and Church regulations to be adhered to, but our specialist advisors can help you through from start to finish.
Ideally, come in to see us. We can spend as much time as you need to discuss your purchase, give you clear information and as much help as you need. If you can’t get in, we can come to you – either personally or via the phone, post or email – whatever is most convenient for you.
Step 2: Choose a memorial
We offer a huge range of traditional and contemporary memorials, in a range of beautiful colours. Many people like to browse through brochures and catalogues before picking from our ranges, others like to be involved in designing their own, unique tribute to their loved one.
We also have to consider the regulations in each Cemetery or Churchyard, and apply for permission to erect any memorial. The authorities charge fees for this, but we can advise on how these rules affect your purchase, and what costs are involved. We do all the necessary paperwork, and you don’t have to worry about this.
All these services are completely free of charge and without any obligation whatsoever.
Step 3: Preparing your quotation
When we have arrived at a solution, we can then prepare your quotation. We have sophisticated design facilities available to help get your ideas down on paper, giving you a clear picture of what your memorial will look like. If you intend to purchase a bespoke memorial, we will prepare your design for an initial fee, which is fully refundable against your order. This will show clearly the type of memorial chosen and the costs involved, including any fees payable to the relevant authority. You will also receive a detailed layout of your chosen memorial. We will be happy to make any changes necessary.
Quite often, much of this can be done on your first visit, as the process is not as complicated as it sounds.
We are always as competitive as possible, but we will always try to match any quotation you have received from elsewhere. We will happily check that we have quoted on a like-for-like basis and explain any differences. Specifications can vary wildly and often this is why some memorial quotations can appear to be cheaper or better value than others.
If you are uncertain of any of the terminology or procedures, please ask for clarification.
Step 4: Finalising your order
Once you are satisfied with everything we will then ask you to confirm your approval and begin payment for your order.
We will give you a copy of your order to sign, detailing all that we have discussed. We normally ask for a deposit of around 50% of the order value, including any Cemetery or Church fees, and you can pay this here or via telephone or post. You can pay by cash or cheque, and we accept all major debit/credit cards except American Express. If you want more security you can pay by direct bank transfer – our bank details are on your order paperwork. You don’t pay any more until the work is completed.
Normally the grave owner also has to sign the memorial permit application form, and we will give you a copy of this too.
Again, it may be that we can do all this on your first visit.
Step 5: Producing your memorial
The majority of memorials are specially manufactured to your order. There is usually a delivery period of 16-20 weeks, while the memorial is produced and erected. In any event, local authorities will not allow a memorial to be erected for 6-9 months from the date of burial, and our delivery times allow for this.
If we have the memorial in stock, or for items such as vases and tablets, this process may take less time. Due to the nature of the process we are unable to promise that a memorial will be erected by any given date, although we will always try our best to help if we can.
Like any specially manufactured item, bespoke orders are considered final and deposits are NON-REFUNDABLE once orders are committed to manufacture. A design and consultation fee will apply to all cancelled orders.
Step 6: Final payment
When the memorial has been installed we will send you our final invoice, which you can settle by any of the methods shown above.
Please do not hesitate to contact us if you require any help or have any questions.
Please also read our Terms and Conditions of Sale for full information.