Help & Questions
Please read these additional pages for guidance on purchasing a new memorial or adding an inscription to existing masonry:
Frequently asked questions:
How long will it take for a stone to be delivered?
The majority of memorials are specially manufactured to your order. There is usually a delivery period of 16-20 weeks, while the memorial is produced and erected. In any event, local authorities will not allow a memorial to be erected for 6-9 months from the date of burial, and our delivery times allow for this. If we have the memorial in stock, or for items such as vases and tablets, this process may take less time. Due to the nature of the process we are unable to promise that a memorial will be erected by any given date, although we will always try our best to help if we can.
How soon after the burial can a stone be erected?
Generally it is wise to wait at least 6-9 months to allow the ground to settle. South Gloucestershire Council, for example, now insist on a delay of 9 months on a full burial. However this does not prevent you ordering within this time, as memorials take some considerable time to produce.
I’ve seen a stone I like but I can’t find it in a catalogue?
We can produce anything you have seen here or elsewhere – in a cemetery, in brochures or online. Bring in or send us a photo of one you have seen, if you wish. Our quality and specifications will meet or exceed any you will see elsewhere.
Can I see how the inscription will be laid out before the memorial is produced?
Everyone’s idea of what a memorial should look like is different. We don’t “mass-produce” our memorials down to a price, and we like to work with you during the design stages. We don’t do anything without your complete approval. We can produce artwork showing what your completed memorial will look like, and this can be worked on and changed until you are completely happy.
What about guarantees/insurance?
We have been in this industry for over 80 years, and believe we offer the best memorials you can buy. As members of the National Association of Memorial Masons, we are also guided by a strict Code of Practice. This covers the way we design and construct our memorials, and how we conduct our business. Our memorials are guaranteed for 10 years (subject to reasonable conditions) for any problems with materials and workmanship. Please also read our Terms and Conditions of Sale for full information.
For complete peace of mind in the future we suggest very reasonable, all-risks cover from Stoneguard, the market leader in memorial insurance. Premiums are based on a small percentage of the cost of the memorial, and we are happy to recommend this policy. Please contact us for further information.
Our local cemetery has been laying down a lot of ‘unsafe’ stones. What does this mean?
Local authorities are required by Health and Safety law to ensure that their cemeteries are safe for visitors, workers and contractors alike. Many carried out over-zealous”safety testing” procedures and many stones were laid down without any prior consultation or consent. The law has recently been clarified, and we understand that councils are now advised not to do this unless there is imminent risk of a memorial toppling over. They are then required to consult a reputable monumental mason or structural engineer. This should mean that unsafe memorials can be repaired quickly and effectively without the distress previously caused. If this issue affects you, please contact us for further advice.
As members of the National Association of Memorial Masons, all our memorials are designed and erected to strict British Standards and the NAMM Code of Working Practice. We use stainless steel ground anchors where appropriate, ensuring that our memorials are are as safe as possible.
For complete peace of mind in the future we suggest very reasonable, all-risks cover from Stoneguard, the market leader in memorial insurance. We understand that this procedure is covered by this policy. Please contact us for further information.
You can read the Health and Safety Executive guidance here.
You can read the Ministry of Justice report here.
What will Jefferies do about the new “Modern Slavery Act”?
We are proud to support the 2016 Modern Slavery Act and as members of NAMM we have always ensured that all our memorials are responsibly sourced. Our suppliers work to strict codes of practice ensuring that there is no slavery in our supply chains. Please read this article explaining the Act and its implications, which also includes links to the relevant NAMM and supplier statements.
Is my personal information safe with you?
We take your privacy very seriously and the Data Protection Act demands that your information is stored securely and responsibly:
Your personal details are not given or sold to anyone else and we will only discuss an order with the person that placed it.
We do not keep your personal data in a structured way and it is only used for the preparation of your order itself.
We do not collect or use any personal data for mailing lists or other marketing purposes.
We do not store any banking or card details, either physically or electronically – once a transaction has been processed all of these details are securely destroyed.
We will always tell you what personal information is stored here if you request it.
If you have any concerns regarding how this issue affects you, please contact us for further information.
You can read the Data Protection Act guidance here.
Please do not hesitate to contact us if you require any help or have any questions.
Please also read our Terms and Conditions of Sale for full information.